Responsible Gaming at l89bd

1. Age Restriction Policy

l89bd operates exclusively for adults aged 18 and above. This is an absolute rule with no exceptions. Under no circumstances is any person under the age of 18 permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the l89bd platform. This policy applies to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other region of Bangladesh.

During the account registration process, all applicants are required to confirm that they are 18 years of age or older. l89bd reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — at any point to confirm a player's age. Any account found to belong to a person under the age of 18 will be permanently closed without notice, and any funds in the account will be forfeited in accordance with our Terms and Conditions.

l89bd uses automated age-screening tools during registration as well as manual review processes for accounts flagged for unusual activity. We take our obligation to prevent underage gambling seriously and invest continuously in improving our verification systems.

2. Recognising Problem Gambling

For the overwhelming majority of players, gambling is a leisure activity — a form of entertainment no different from watching a BPL cricket match or going to the cinema. However, for some individuals, gambling can escalate from entertainment into a pattern of behaviour that causes harm. Recognising the early warning signs is the first step toward regaining control.

Problem gambling does not always present as dramatic financial ruin. It often begins subtly, with small shifts in behaviour and attitude toward gambling. If you recognise any of the following signs in yourself or in someone you care about, it may be time to seek support.

Experiencing one or more of these signs does not mean you have a severe problem, but it is a clear signal that your relationship with gambling deserves closer attention. l89bd encourages all players to conduct honest self-assessments regularly and to use the tools and support options described in the sections below if any of these patterns resonate.

If you answered "yes" to any of the first four questions above, we strongly encourage you to contact l89bd's responsible gaming team or to activate one of the account protection tools described below. Help is available, and seeking it is a sign of strength.

3. Responsible Gaming Tools

l89bd provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are built directly into the l89bd platform and can be activated or adjusted from your account settings page. No waiting period applies — changes take effect immediately when a limit is made more restrictive, and a mandatory cooling-off period applies when you attempt to relax or remove an existing restriction.

To access any of these tools, log in to your l89bd account, navigate to Account Settings, and select the Responsible Gaming section. All tools are free, immediate, and fully within your control. If you experience any difficulty activating a limit, contact [email protected] and our team will apply the restriction on your behalf within one hour.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the l89bd platform. It allows you to voluntarily block your own access to the platform for a specified period, or permanently. During a self-exclusion period, you will be unable to log in, make deposits, or participate in any games or promotions. Any pending bonus balance will be forfeited at the time of exclusion.

Available Self-Exclusion Periods

l89bd offers the following self-exclusion duration options:

• Short break: 24 hours, 48 hours, or 7 days — suitable for players who want a brief cooling-off period
• Medium-term exclusion: 30 days, 60 days, or 90 days — suitable for players who recognise a developing pattern and want a structured break
• Long-term exclusion: 6 months or 12 months — suitable for players experiencing significant difficulties with gambling behaviour
• Permanent exclusion: Indefinite closure of the account with no option to reopen — recommended for players who have decided that gambling is no longer appropriate for them

Requesting Reinstatement After Exclusion

For short and medium-term exclusions, your account will be automatically restored at the end of the exclusion period. For long-term exclusions of 6 months or more, reinstatement requires a written request to [email protected], a mandatory 7-day reflection period from the date of the request, and confirmation that you remain 18 or older and wish to resume play responsibly. Permanent exclusions cannot be reversed under any circumstances.

5. Deposit and Spending Limits

Managing how much money flows into your gambling account is one of the most effective ways to maintain responsible gambling habits. l89bd's deposit limit tools allow you to cap your spending at a level that is comfortable for your personal financial situation, regardless of whether you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard to fund your account.

How Deposit Limits Work

When you set a deposit limit, the system tracks the total value of all successful deposits made to your l89bd account within the chosen rolling period. Once the cumulative deposit total reaches your set limit, any further deposit attempts — regardless of the payment method used — will be declined until the limit period resets. The limit is applied at the platform level, not the payment-method level, so it cannot be circumvented by switching between bKash and Nagad, for example.

Recommended Approach to Budgeting

l89bd recommends that all players establish a gambling budget before their first deposit. A practical approach is to decide on a fixed monthly entertainment budget — an amount you are fully comfortable losing — and set your monthly deposit limit to that figure. Treat this budget the same way you would a cinema or dining budget: once it is spent, the entertainment for that month is over. Never gamble with money earmarked for rent, food, education, healthcare, or family obligations.

Players in Bangladesh should also be mindful of the Bangladeshi Taka's real-world value when assessing their gambling budget. An amount such as ৳5,000 per month may seem modest in isolation but represents a meaningful sum when viewed against everyday household costs. l89bd encourages all players to set limits that genuinely reflect their disposable income, not their aspirational winnings.

6. Time-Out and Cool-Off Features

Extended, uninterrupted gambling sessions are one of the most common patterns associated with problematic gambling behaviour. The longer a session runs without a conscious break, the more likely a player is to make impulsive decisions, chase losses, or exceed their intended budget. l89bd's time-out and cool-off features are designed to interrupt this pattern before it becomes harmful.

Session Duration Alerts

l89bd's platform tracks the duration of each active login session in real time. You may configure automatic session duration alerts that will display an on-screen notification after a set period of continuous activity. Available alert intervals are 30 minutes, 1 hour, 2 hours, and 4 hours. Each alert displays your session duration, total amount deposited in that session, and your net outcome. You must actively dismiss the alert to continue, which creates a deliberate moment of conscious reflection.

Activating a Time-Out Period

A time-out is distinct from self-exclusion in that it is intended as a short, structured cooling-off measure rather than a long-term break. l89bd offers time-out periods of 1 day, 7 days, and 30 days. During a time-out, your account remains open but deposits and gameplay are suspended. You may still log in to view your account history and any pending withdrawals. At the end of the time-out period, your account is automatically restored to full functionality.

7. Getting Help and Support

Reaching out for support is never a sign of weakness — it is the most pragmatic step a player can take when gambling stops being enjoyable. l89bd's responsible gaming team is available every day of the year, and all enquiries are handled with complete confidentiality. Whether you have a question about setting limits, need help activating self-exclusion, or simply want to talk through your concerns, we are here to assist.

Contacting l89bd Responsible Gaming Support

To reach our responsible gaming team directly, send an email to [email protected] with the subject line "Responsible Gaming" or "Self-Exclusion Request". Our team will respond within one hour during standard operating hours and within four hours during overnight periods. All communications are treated as strictly confidential and will not be visible to other departments without your explicit consent.

External Support Organisations

l89bd recognises that in some cases, players may benefit from the perspective of an independent support organisation. While Bangladesh does not currently have a dedicated national problem gambling helpline, the following general support pathways are available to players experiencing gambling-related difficulties:

• Mental health support: The National Mental Health Helpline in Bangladesh provides counselling and referral services. Kaan Pete Roi (listening ear) is a Bengali-language emotional support service accessible via phone.
• Community support: Speak to a trusted family member, close friend, or religious advisor. Social accountability is a proven factor in recovering healthy gambling habits.
• Financial counselling: If gambling has affected your finances, a registered financial adviser or community bank representative — including those at BRAC Bank, Dutch-Bangla Bank, or City Bank branches across Bangladesh — can provide practical guidance on debt management and financial recovery.
• Healthcare provider: If you feel gambling is affecting your mental or physical health, consult your general practitioner or visit a local healthcare facility in Dhaka, Chittagong, or your nearest city centre.

8. Protecting Minors

l89bd takes the protection of children and young people from gambling harm with the utmost seriousness. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. We maintain technical controls at the registration stage to prevent underage access, but we also recognise that parental and guardian vigilance is an essential complementary layer of protection.

Advice for Parents and Guardians

If you share a device with a young person under the age of 18, we strongly recommend taking the following practical steps to prevent inadvertent access to the l89bd platform or any other gambling website:

• Never save your l89bd login credentials in a shared browser or on a shared device. Always log out fully after each session.
• Enable parental control software on shared computers, tablets, and smartphones. Reputable solutions include Google Family Link, Apple Screen Time, and Microsoft Family Safety, all of which support gambling category filtering.
• Have open, age-appropriate conversations with children about the nature of gambling — that it is entertainment for adults, that outcomes are random, and that it carries a genuine risk of financial loss.
• Contact your mobile network provider or internet service provider (ISP) to request a gambling content filter at the network level. Many Bangladeshi ISPs and mobile operators including Grameenphone, Robi, and Banglalink offer parental content control options.
• If you believe a minor has accessed the l89bd platform using your account or a newly registered account, notify us immediately at [email protected]. We will investigate and take immediate protective action.

Our Commitment

l89bd will never knowingly allow a minor to hold an account or participate in gambling on our platform. Any account found to have been created by a person under 18 — regardless of the verification documents provided — will be permanently closed and the matter reported to the appropriate authorities. We conduct periodic reviews of age verification procedures and invest in improving detection technology to ensure this commitment is upheld consistently across our platform.