l89bd Privacy Policy

1. Information We Collect

When you register for and use the l89bd platform, we collect personal data across several categories. We limit collection strictly to what is necessary for the stated purpose. Below is a detailed breakdown of the categories of data we collect and the circumstances in which each category is gathered.

1.1 Registration and Account Data

To create a player account on l89bd, you are required to provide the following information: your full legal name as it appears on your government-issued identification document; your date of birth (to verify that you meet the 18+ age requirement); a valid email address; a mobile phone number registered in Bangladesh; and a preferred payment method. This data forms the foundation of your l89bd account record and is retained for the lifetime of your account plus the legally required retention period following account closure.

1.2 Identity Verification Data

Before processing withdrawals or when required by our anti-money laundering procedures, l89bd may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement, and proof of payment method ownership. These documents are handled with the highest level of confidentiality and are used exclusively for verification purposes.

1.3 Financial Transaction Data

l89bd records all deposit and withdrawal transactions associated with your account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners, and only tokenised references are retained on l89bd's systems.

1.4 Gameplay and Activity Data

We record your betting and gaming activity on the l89bd platform, including game sessions, bet amounts, outcomes, bonus usage, and account login and logout events. This data is used to provide you with an accurate account history, to detect irregular betting patterns, to support responsible gaming interventions where required, and to resolve any disputes regarding game outcomes or transaction records.

1.5 Technical and Device Data

When you access the l89bd platform, our servers automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, screen resolution, device type (desktop, mobile, or tablet), referring URL, and pages visited within the l89bd platform. This technical data is used for security monitoring, fraud prevention, and aggregate platform analytics. It is not used to build individual behavioural profiles for advertising purposes.

1.6 Communications Data

If you contact l89bd's customer support team via live chat, email, or any other channel, we retain records of those communications. This includes your message content, timestamps, and the resolution applied to your enquiry. Support records are used to maintain service quality, train staff, and provide a consistent experience should you need to follow up on a previous interaction.

2. How We Use Your Data

l89bd processes your personal data only where we have a lawful basis for doing so. The primary lawful bases on which we rely are: contractual necessity (processing required to provide the service you have contracted for), legal obligation (processing required to comply with applicable laws), and legitimate interest (processing required to protect the security and integrity of the platform). The table below summarises the key processing activities and their corresponding purposes.

2.1 Automated Decision-Making

l89bd uses automated systems to screen accounts for fraud, money laundering, and bonus abuse. These systems may result in automated decisions such as account flagging, transaction holds, or temporary suspension. Where an automated decision materially affects your account, you have the right to request human review by contacting our support team at [email protected]. We will complete such reviews within 5 business days.

3. Sharing and Disclosure

l89bd does not sell or rent your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, l89bd shares relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card payment gateway providers for Visa and Mastercard transactions. These partners receive only the data required to execute your transaction and are contractually obligated to handle it securely and not to use it for any other purpose.

3.2 Game Content Providers

l89bd's casino and slot games are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate game servers that record gameplay outcomes and bet histories. A pseudonymised player identifier is shared with game providers to enable game delivery and dispute resolution. Your full name, contact details, and financial data are not shared with game studios.

3.3 Legal and Regulatory Disclosure

l89bd may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts in response to a lawful request, court order, or legal process. We will notify you of any such request where we are legally permitted to do so. In cases involving suspected money laundering, fraud, or match-fixing, l89bd may proactively report information to the relevant authorities without prior notice to you.

3.4 Business Transfers

In the event that l89bd's business is acquired, merged with another entity, or transfers substantially all of its assets to a successor operator, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the identity of the new data controller via email and a prominent notice on the l89bd platform at least 30 days before the transfer takes effect.

4. Cookies and Tracking Technologies

The l89bd platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by your browser when you visit the l89bd platform. Cookies do not contain executable code and cannot access other data stored on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please be aware that disabling essential cookies will impair the functionality of the l89bd platform — in particular, you will not be able to maintain a login session or access your account balance. Analytics and preference cookies can be disabled without affecting core platform access. Refer to your browser's help documentation for instructions on managing cookie preferences.

4.3 No Cross-Site Tracking

l89bd does not deploy third-party advertising pixels, retargeting scripts, or social media tracking tags that would allow other companies to track your activity across websites unrelated to the l89bd platform. Our analytics are conducted using first-party data only.

5. Data Security Measures

l89bd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. While no system can guarantee absolute security, we take the following measures as a baseline standard across all data processing activities on the l89bd platform.

• Transport Layer Security (TLS): All data transmitted between your device and the l89bd platform is encrypted using TLS 1.2 or higher, indicated by the HTTPS protocol in your browser's address bar.
• At-rest encryption: Personal data and financial records stored in l89bd's databases are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised l89bd staff with a specific operational requirement may access player data, and all access events are logged.
• Two-factor authentication: l89bd's internal systems require multi-factor authentication for all staff accounts that have access to player data.
• Regular security audits: l89bd conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses.
• Payment tokenisation: Full card numbers and mobile banking credentials are never stored on l89bd's servers. Payment partners use tokenisation to represent payment instruments without exposing sensitive financial data.

5.1 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, l89bd will notify affected players by email within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures l89bd has taken or intends to take to address the breach and mitigate its impact.

6. Data Retention

l89bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule applies to the principal categories of data we hold.

After the applicable retention period expires, l89bd will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where anonymisation is applied, the resulting aggregate data may be retained indefinitely for statistical and analytical purposes.

7. Your Rights and Choices

As a player on the l89bd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will acknowledge your request within 5 business days and complete it within 30 calendar days.

• Right to Access: You may request a copy of the personal data l89bd holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For name changes, supporting documentation will be required.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to legal retention obligations — transaction and identity records must be retained for the periods specified in Section 6 above.
• Right to Restriction: You may request that l89bd restricts the processing of your data while a dispute regarding accuracy or lawfulness is under review.
• Right to Data Portability: You may request a machine-readable export of the personal data you have provided to l89bd in a structured, commonly used format.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, including the use of your data for security monitoring and platform analytics. l89bd will assess your objection and cease the relevant processing unless compelling legitimate grounds exist to continue.
• Right to Withdraw Marketing Consent: If you have opted in to receive marketing communications from l89bd, you may withdraw this consent at any time by updating your account notification preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

8. Changes to This Policy

l89bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by email to the address on file and by posting a prominent notice on the l89bd platform. The updated policy will take effect on the date specified in the notice, which will be no less than 14 days after notification for material changes.

Non-material changes — such as typographical corrections, clarifications that do not alter the substance of the policy, or updates to contact details — may be made without prior notice and will be reflected on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to remain informed of how l89bd is protecting your information.

If you disagree with any changes to this Privacy Policy, you have the right to close your account before the changes take effect. Continuing to use the l89bd platform after the effective date of any update constitutes your acceptance of the revised policy. For questions or concerns regarding this Privacy Policy or l89bd's data practices, please contact us at [email protected].